Clean and process large volumes of raw data related to company product returns, ensuring 100% data accuracy. Analyze cleaned data in Power BI to uncover insights about product performance, specifically identifying products with high return rates and those performing well. Identify trends and patterns, leading to a 20% increase in inventory efficiency based on return percentages and overall performance.
Nov 2020 - Oct 2022
ERA ELECTRO DEVICES
Technical Support Engineer
Managed a team of 3, enhancing overall efficiency by 20% through strategic leadership and effective collaboration. Took end-to-end ownership of customer’s issues, ensuring prompt resolution and sustaining a 95% customer satisfaction rate. Applied a systematic approach to research, diagnose, & troubleshoot challenges, leading to a 15% reduction in resolution time.
My Skills
Core competencies that drive my performance.
My Skills
Excel91 %
Machine Learning97 %
SQL91 %
Deep Learning90 %
Microsoft Power BI92 %
Natural Language Processing92 %
Python99 %
Tableau98 %
Education
Empowering Creativity through
June 2017 - October 2020
Bachelor of Science in Information Technology
Pune Vidyarthi Griha’s College of Science & Technology
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
March 2023 - January 2024
Post Graduate Program in Data Science & Analytics
Imarticus Learning
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
My Projects
Customer Experiences: A Tapestry of Happy Moments
BANK CUSTOMER CHURN PREDICTION
Developed a predictive model using Machine learning techniques to analyze historic customer data and identify patterns leading to customer churn. Anticipated customer churn attrition by analyzing behavior patterns, leading to a 15% reduction in churn rates. Employed ensemble learning techniques like Decision Tree, Random Forest, increased model accuracy by 10%.
HR ANALYTICS DASHBOARD
Analyzed monthly attendance records to provide a detailed exploration across the entire company. Evaluated and measured the frequency of employees working from home (WFH) and taking leave on a monthly basis. Developed an interactive dashboard using Power BI, enabling HR to gain comprehensive insights into attendance patterns for informed decision-making and effective workforce management.
SUPERSTORE SALES
Performed an in-depth analysis of sales records for various product categories within the superstore. Identified top-performing products based on sales, profitability, facilitating strategic inventory management decisions. Created a dashboard with Power BI to generate insights to drive business growth and enhance overall performance metrics.